Make a complaint about residential care

There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

Step-by-step guide

The Ministry of Health website has a step-by-step guide to making a complaint.

Making a complaint about your residential care

Contact Seniorline

Seniorline provides information for older people about residential care, community services and how to get help at home.

Utility links and page information

Was this page helpful?
Thanks, do you want to tell us more?

Do not enter personal information. All fields are optional.