• Complain about something you bought

  If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

• Complain about a TV or radio programme or an ad

  If you think a TV or radio programme hasn't followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) hasn't followed the advertising standards, you can complain to the relevant authorities.

• Complain about your financial services provider

  If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.

• Complain about your utility provider

  Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.

• Complain about a privacy breach

  You can complain if your personal information is being revealed without your agreement or if an organisation refuses to let you see information about you.