They work with clinicians, providers and consumers to improve health and disability support services.

Programme areas include:

• health quality intelligence
• improving leadership and capability
• consumer engagement: Partners in care
• primary care
• mental health and addiction quality improvement
• medication safety
• infection prevention and control
• Safe Surgery NZ
• adverse events
• reducing harm from falls
• pressure injury prevention
• patient deterioration
• advance care planning.

They also have mortality review committees that review deaths to learn how best to prevent them.

The review committees are:​

• Child and Youth Mortality Review Committee
• Family Violence Death Review Committee
• Perinatal and Maternal Mortality Review Committee
• Perioperative Mortality Review Committee
• Suicide Mortality Review Committee